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Do You Make These Customer Service Mistakes?

Marilyn Suttle

Do You Make These Customer Service Mistakes?

Providing great customer experiences brings meaning to your employees’ jobs. Have you ever thought about it like that? Of course it also serves to build a base of fiercely loyal and satisfied customers, ones who value their experience with you more than they are concerned about the price. Unfortunately, exceptional service is rare, and it’s up to leaders to change that. Marilyn Suttle and Lori Jo Vest have made it their mission to change the customer experience around the world, and in their newest book, Taming Gladys!: The Busy Leaders Guide to Creating Fierce Customer Loyalty have created a guide for lasting customer relationships based on the practices of highly successful organizations. Marilyn joined the Manager Mojo podcast to share her insights on the ultimate customer experience and how you can begin creating that in your organization.

Visit Taming Gladys here

Click here to check out the book Taming Gladys!:  The Busy Leader’s Guide to Creating Fierce Customer Loyalty

You can check out River Street Sweets here

 

 

Are you ready to LEAD?

 

 

 

 

 

 

 

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