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Why are They Asking?

by | Oct 16, 2015 | Uncategorized

Do you attempt to ‘listen between the lines?’  Instead of simply answering the questions of your team members, begin considering why they are asking.  Maybe you’ll learn something about another issue that needs addressing – like communication, clarity, or...

Listen for Intent

by | Oct 16, 2015 | Uncategorized

Are you a good listener?  It requires more than being quiet and listening to the words being said.  It’s also about hearing the intent of the underlying message.